Refunds and Returns Policy

Last updated: 9 October 2026.

This policy sets out your rights when you buy from Kamano Holdings (Pty) Ltd (Reg No 2013/104729/07, VAT No 4270305164), 147 Blaauwberg St, Polokwane Ext 17, Polokwane, 0700, Limpopo, South Africa. Nothing in it limits the rights you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).

1. Cooling-off period for online orders

If you bought online, you may cancel your order without giving a reason within 7 days after you receive the goods (section 44 of the ECT Act). The goods must be returned unused, complete and in their original packaging. You pay the direct cost of returning them. We refund the purchase price within 30 days of receiving your cancellation.

2. Faulty or defective goods

Under section 56 of the CPA, goods must be of good quality, in working order and free of defects. If a product is defective within 6 months of delivery, you may return it and choose a repair, a replacement or a refund. If a repair fails within 3 months, we will replace the goods or refund you. We cover the cost of collecting faulty goods.

This does not cover damage caused by incorrect installation, misuse, using the product outside its rated specification (for example pumping petrol through a diesel-only pump), accident or normal wear and tear.

3. Wrong item or damaged in transit

If we delivered the wrong item, or the goods arrived damaged, tell us within 48 hours of delivery with photos. We will collect the item at our cost and send the correct or a replacement item, or refund you.

4. Change of mind (outside the cooling-off period)

For goods bought in person or after the 7-day cooling-off period, returns for change of mind are at our discretion. Items must be unused and in resaleable condition with original packaging. A handling fee may apply. [Kamano to confirm handling fee.]

5. Items we cannot accept back

• Goods made, modified or configured to your specification (for example custom bowsers, trailers, jetting machines and cut hose), except where faulty.
• Goods that have been used with fuel, chemicals or waste, except where faulty.
• Consumables that have been opened.

6. Warranty

Products carry the manufacturer's or supplier's warranty against defects, in addition to your CPA rights. The warranty period is stated on the product page or your quote. Keep your tax invoice as proof of purchase.

7. How to return something

1. Contact us on +27 73 679 0837 (call or WhatsApp) or sales@kamanoindustrial.co.za with your order number and the reason for the return.
2. We confirm the return and arrange collection or tell you where to send it.
3. We inspect the goods and confirm the outcome within 5 business days of receiving them.

8. Refunds

Approved refunds are paid to the original payment method, or by EFT to your bank account, within 30 days. Delivery fees are refunded where the goods were faulty, wrong or damaged in transit.